Buy questions? We have answers

How many licenses do I need?

The Mosaic Project is licensed per user. That means you need one license for each person using the Mosaic Project product. You can install the Mosaic Project on multiple computers (workstation, laptop) but you can activate a single license on a single computer at a given time.

What is a maintenance plan?

A Maintenance Plan gives you access to application updates and technical support.

How does the free 15-day trial work?

It's very simple! Just download the application and use it until trial period ends. During trial all features are enabled, so you can explore the Mosaic Project without restrictions.

Which payment methods do you accept?

We accept MasterCard, Visa, American Express or Eurocard credit cards via PayPal subscriptions (you create a PayPal account and from that you will manage your payments with us; as such, WE DO NOT HAVE ACCESS to your credit card data and you can cancel your subscription at any time). If you want to subscribe without using PayPal we also accept purchase orders and other payments. In this case contact us for any doubt or clarification, we can help you directly with this.

Are there any additional costs?

No, but you may be subject to EU VAT tax.

EU VAT tax

  1. VAT must be paid by any Italian resident or company and by EU entities who are not registered for VAT, in their country
  2. The system will add VAT based on your country of origin, if you think the system has done this incorrectly contact us for a refund

Will my order be secure?

We use PayPal to process credit cards payments in order to ensure the best transaction security. Your personal information is kept secure and will not be transferred to us or any other parties.

How will Mosaic Project be delivered to me?

Once you place your order a confirmation is sent to you via email with your payment details and with the license key that you need to register the software. So:

  1. You install the demo software to make sure it works on your computer
  2. When you are ready, you make the purchase
  3. We send you an unlock key by email, you enter it and the software gets unlocked

Can I change the license type after purchasing?

Of course! If you come to the conclusion that the license type you purchased does not fit your needs anymore, you can easily change to a different license at any time. Cancel the current subscription at the end of the billing period and start a new one, it's completely automated. If you can't wait the end of the billing period, contact us for an immediate action.

Are there any discounts available?

For purchasing two ore more licenses, upgrades or maintenance plans you can enjoy volume discounts off the regular prices. Contact us for any details.

Do you wish to become a reseller?

We are in a continuous effort to build a larger network of partners and we'd love it if you would join us. Become a reseller and you can benefit from attractive discounts and professional support and your only responsibility is resell our licenses through your distribution network in order to increase your margins. Contact us for any details.